Your privacy is important to LogicFlow Social Ltd. This page explains how LogicFlow Social Ltd collects, uses, and protects your personal information. We follow all UK data protection laws, including GDPR.

1. Who We Are LogicFlow Social Ltd is a social media management service based in the UK. When we talk about “we,” “us,” or “our,” we mean LogicFlow Social Ltd.

2. What Information We Collect We collect information to provide our services and to communicate with you. This includes:

Contact Information: Your name, business name, business email address, and phone number when you fill out our contact form or onboarding form.

Business Information: Details about your business goals, ideal customers, brand voice, and services, which you provide to help LogicFlow Social Ltd create your content plan.

Social Media Account Details: Secure access tokens or permissions to your business’s social media pages (e.g., Facebook Page, Instagram Business Profile, LinkedIn Page, X/Twitter). LogicFlow Social Ltd does not collect or store your main social media passwords.

Communication Records: Notes from our calls, messages in Slack, and emails, so we can keep track of our work together.

Website Usage Data: Basic information about how you use our website (e.g., pages visited, how long you stay on a page). This helps us improve our site and may involve cookies or similar technologies.

3. How We Collect Your Information LogicFlow Social Ltd collects information in a few ways:

Directly from You: When you fill out our contact form, onboarding form, or communicate with us via email, phone, or Slack.

Through Secure Connections: When you securely connect your social media accounts to our management tools (you authorise this directly with the social media platforms).

Automatically: When you visit our website, we might collect basic usage data through cookies or similar technologies (like which pages you look at).

4. How We Use Your Information We use your information to:

Provide Our Services: To manage your social media accounts, create content, schedule posts, monitor engagement, and deliver reports.

Communicate with You: To discuss your strategy, get approvals, answer your questions, and provide updates.

Improve Our Services: To understand how our website is used and make our services better for you.

For Legal Reasons: To meet our legal obligations, such as tax reporting.

5. How We Protect Your Information LogicFlow Social Ltd takes your privacy seriously. We use secure methods to protect your data:

Secure Tools: We use professional, reputable social media management and AI tools that have their own robust security measures and are selected for their commitment to data protection standards.

Limited Access: Only authorised personnel (that’s us!) have access to your information.

Secure Connections: We use secure methods (like access tokens) to connect to your social media, so we never need your main passwords.

Data Storage: Your information is stored securely on reputable cloud services.

6. Sharing Your Information LogicFlow Social Ltd does not sell your personal information to anyone. We only share your information when necessary to provide our services or when legally required:

With Our Tools: We share necessary information with the social media platforms and the management tools we use to provide your service (e.g., your business name and content for posting), and we ensure these third-party tools comply with data protection laws.

Legal Obligations: If required by law, we may share information with government bodies.

7. How Long We Keep Your Information LogicFlow Social Ltd keeps your information for as long as needed to provide our services and to meet our legal and tax obligations. Once it’s no longer needed, we delete it securely.

8. Your Rights Under UK data protection law, you have rights regarding your personal information. You can:

Access Your Data: Ask for a copy of the information LogicFlow Social Ltd holds about you.

Correct Your Data: Ask LogicFlow Social Ltd to correct any information that is wrong.

Delete Your Data: Ask LogicFlow Social Ltd to delete your information (in certain situations).

Object to Processing: Object to how LogicFlow Social Ltd uses your information (in certain situations). To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy LogicFlow Social Ltd may update this Privacy Policy from time to time. We’ll post any changes on this page.

10. How to Contact Us If you have any questions about this Privacy Policy or how LogicFlow Social Ltd handles your data, please get in touch: Email: info@logicflowsocial.com